Welcome To

Data Driven Analytics` Platform Solutions for Service Automation GET STARTED KEY FEATURES

It may be a critical incident, or a daily annoyance tasks that sucks up your time every day. It may create downtime that impacts a department, the whole company, or your customers. Whatever your need to handle, it’s not being done with the efficiency your business needs.

Get feedback on your equipment usage, handle support processes, automate part ordering to give your customer the expedited service they want. Build a database on

Suppliers can enhance their customer base by

Predictive analytics will automate your customers purchasing habits by receiving inventory analytics. When a part is flagged for order, but not in stock, you will receive an alert to fulfill their needs

Take full advantage of your supplier's documentation on equipment, maintenance logs, and even log issues. Production process and operations analytics is the foundation to optimizing shop floor performance


How it Works

Dash is a Self Service web-based solution that allows users to independently resolve problems without intervention from their supplier. Self-service activities may also be fully automated without any active personnel involvement, or or remotely approving procedures. You simply input the data and allow the system to learn the process and flow of your operation end points. Once the data is collected, analysis and automation can begin. It all starts with this..

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Connect your Customers
Gain Business Insight

Supplier Features

Data Analytics is an important feature for measurable growth. Our platform brings all of your daily operations together to give you an edge using modern technology, to grow your business

Digital Knowledgebase

Create and Push out documentation and how-tos to improve your customer's knowledge on your product

Multi Level Dashboard Views

Quantify and view Real Time Customer relationship statistics and history

Automated Service

Transform bottleneck processes into automated services

Marketing Platform

Push out important information and marketing material to clients, upsell, cross-sell

Productivity Analytics

Gain insight on each process, and how every customer impacts your productivity

Automated Sales

Integrated part/tooling quoting and ordering system for constant revenue generation

Operations Data

Learn about the issues customers are facing in the field, build a database with the analytics collected

Client Smart Profile

Secure profile for you to view production data, applications, and historical records from your clients and gain business insight



Data Driven Sales

Use our Web Platform to interact with your customers in a more efficient way. Generate sales statistics, measure consumer, and create visual analytics to foresee business opportunities by expediting your customer interaction without losing the personal customer service quality.

Supplier Benefits

This is why this platform is best for you

Process Automation

From Phone call automation, to standardized smart forms; Remove the mundane tasks from your daily operation

Feedback

Automated data collection allows for a closed loop development process including feedback from your customers

Order Forecasting

Based on machine learning and usage data, advise your customers when worn parts should be replaced , automate inventory and shipping

Indexed Data

Receiving Standard Packets of information at a time allows for a more expedited process without repetitive mundane tasks

Accountability

Proof of Maintenance builds the relationship between supplier and consumer for warranty decisions

Usage Analytics

Collect machine analytics to grade the productivity of any customer with your equipment.

Managers

Customer Service

Tech Support

Operators

Customer Key Features

Connect to your suppliers on a secure network Data Analytics is an important feature for measurable growth. Our platform brings all of your daily operations together to give you an edge using modern technology, to grow your business

Digital Knowledgebase

A growing library of relevant documentation, videos, and tips; editable addable

Support Inquiry

Compile a log for an issue and send packeted data to your supplier with a single tap

Training Platform

Expedite new hire training, measurably expand skills and employee visualize growth

Predictive Maintenance

Our algorithms recommend maintenance tasks based on usage and performance

Smart Profile

Secure database that compiles user data for service facilitation and quick validation

Smart BOM

Part identification using a smart PDF with integrated ordering system

Customizable Interface

Simple interface with Multi-level access to productivity analytics, training progress, task scheduling

Improving Workflow

Connect task end point data to view production real-time metrics to reduce bottlenecks in your workflow



Measurable Productivity

Arm your customers with growth inducing technology to measure and expedite your services. Our app provides a way to convert any manufacturer or supplier process and factory behavior into insightful metrics. Track your equipment and your customer's downtime to intuitively make decisions for business growth.

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Your Client's Benefits

Here is why they will download it for you!

Process Management

Data visualizations will portray time management opportunities during your customer's production process

Constant Contact

An App that never sleeps is a comfort to all customers without relying on human interaction for a task

Automated Ordering

Part ordering has never been simpler by allowing the customer to automate their purchases for consummables

Support Inquiries

Log an issue, Report a problem. Simple as that. No long waiting times on hold waiting for the next available operator

Reference Guide

Daily Operations, how-tos, Quick References, and Maintenance Checklists

Productivity Analytics

Allows your customer to determine the production rate and visualize the effects of downtime on the factory floor

FAQ

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The biggest benefit to your users will be their ability to improve their productivity. Users are already accustomed to self-service in many areas of their lives, like at the airport, ATM’s, gas stations, etc. So self-service is nothing new to them, and in fact, many of your users would actually prefer (and enjoy) being able to do things on their own when they can. Self-service portals allow your users to eliminate their dependency on IT personnel, which can also eliminate the delays that leave them frustrated.

According to Gartner, we are in an emerging era of the “business consumer”, which is leading to more demand on IT for self-service portals. This requires IT to provide consumer-oriented, self-service support to create a more consumer-like workplace environment.

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